Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@shop19thholegear.com. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

If your return is accepted, we'll provide return instructions and let you know whether a return shipping label will be provided. If the return is due to a defective, damaged, or incorrect item, 19th Hole Gear will cover the return shipping costs. For all other approved returns, customers are responsible for return shipping unless otherwise stated. You can always contact us for any return question at support@shop19thholegear.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Most 19th Hole Gear products may be returned within 30 days of delivery as long as they are unused, in their original condition, and in the original packaging.

We cannot accept returns for items that have been used, damaged after delivery, or altered by the customer.

Sale items are eligible for return unless otherwise stated on the product page. Gift cards, if offered, are non-refundable.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@shop19thholegear.com.