Frequently Asked Questions

Questions before you order? Here are the ones we hear most. Still stuck? Email us at support@shop19thholegear.com and we'll help.

Shipping

Is shipping free?

Yes. We offer free standard shipping on all orders shipped within the United States.

How long will my order take?

Orders are typically processed within 1–3 business days. After your order has been processed, standard delivery typically takes approximately 5–7 business days, for an estimated total of about 6–10 business days from the date your order is placed. Delivery times are estimates and can be affected by carrier delays, weather, and holidays.

How do I track my order?

When tracking information is available, you'll receive an email with your tracking details once your order has shipped. Please allow a little time for tracking to update after shipment. If you ordered multiple items, they may ship separately and arrive at different times.

Returns & Exchanges

What is your return policy?

We have a 30-day return policy: you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

How do I start a return?

Email us at support@shop19thholegear.com. If your return is accepted, we'll provide instructions on how and where to send your package. Please don't send items back without requesting a return first — they won't be accepted.

Who pays for return shipping?

If the return is due to a defective, damaged, or incorrect item, we'll cover the return shipping costs. For all other approved returns, customers are responsible for return shipping unless otherwise stated.

My item arrived damaged or wrong. What should I do?

Please inspect your order when it arrives and contact us right away at support@shop19thholegear.com if the item is defective, damaged, or not what you ordered, so we can make it right.

Products & Ordering

Is the golf practice net a complete setup?

Our Heavy-Duty Golf Practice Net is net-only: you get the 10' × 10' net with mounting ropes and attachment hooks. The frame, hitting mat, and golf balls are not included — the net is designed to hang on an existing frame or support system.

Does this make a good gift?

Absolutely. Our gear makes an excellent gift for golfers of all skill levels, and every order ships free within the U.S.

Do you offer bulk or team orders?

Ordering for a team, league, or event? Email us at support@shop19thholegear.com and we'll work with you.